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Knowledgebase : Withdrawals
     
Upon completion of the wagering requirements all eligible funds will automatically transfer to real money balance. Any funds above and beyond will automatically be removed by the system. All bonus terms and conditions posted on the terms and conditions st...
In order to request a withdrawal, all you need to do is send a request via ticket to our accounting department. While logged into your account simply scroll over the "support" tab and click on "Player Support Center" then choose "submit a ticket" followed...
Once you open the ticket on the support site, you can then simply reply to emails from Accounting. But the initial withdrawal request MUST be made on the support site by submitting a ticket to accounting. The only way to reach accounting is via the Trou...
Due to verification process for your security and ours, first time withdrawal request can take up to 10-14 business days to be processed. For any further withdrawals, they are usually processed within 24 - 72 hours
Please make sure that you haven't recently updated an existing request without waiting for a response within the 3 business days and also please make sure that you haven't created multiple tickets as that will create delays.
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