Why can't I use my free bonus?
Posted by Moneystorm Admin on 19 June 2017 11:24 PM
First you need to remember this is BONUS MONEY and not REAL MONEY. It is good for Betsoft bonus games only. If you try and use them on REAL MONEY games it will download the game and the state "You do not have enough credits to place a wager. Please visit the cashier."
Remember that you must select the software in the bonus area to play the bonus games.  For instructions on how to so, please visit this link:
From time to time you may need to update your FLASH PLAYER. You will need to go to adobe website and check/ update player. That should work. Here is the website   Log off your computer then log back on. If that doesn't work try a different browser. Google Chrome is recommended. It is also a good idea to delete your cookie from time to time.
If you have an existing bonus you will not be able to appropriate another bonus. Please read our Terms & Conditions.
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